Plans and limits
Every account is on one of two plans: Free or Pro. This page shows what each one allows, how your plan is decided, and what happens when you are inactive for a while.
Which plan am I on?
Your plan is shown in three places:
- the pill in the launcher's top bar — Pro or Free
- the top of the avatar menu — Pro Plan, Pro · date when it has an end date, or Free Tier
- Account Settings → Account
How your plan is decided
You do not pick a plan in the app. It is set for you, from the first of these that applies:
- an administrator assigned it to you directly
- your email address was pre-authorized for Pro
- your email domain is covered — for example, everyone at a partner college or company
- you are enrolled in a program the platform recognizes
- otherwise, Free
If you expected Pro and see Free, sign out and back in first, then ask your administrator. Some platforms admit only registered people; if yours does and you are not on its list, you see "Sorry, you are not on the registered list. Please contact the admin."
Default limits
These are the platform's defaults. Your administrator can change them for you or your organization, so Account Settings → Account Limits is always the authority for your own account.
| Limit | Free | Pro |
|---|---|---|
| Labs running at once | 2 | 4 |
| Home storage | 2.5 GB | 25 GB |
| Database and service users, in total | 2 | 15 |
| Devices on the private tunnel | 5 | 5 |
| Names on the platform's own domains | 5 | 5 |
| Your own domains (bought elsewhere) | Not available | 25 |
| Extra copies of labs, in total | 2 | 4 |
| Idle time before a running lab is stopped | 7 days | 1 month |
Your own domains — ones you bought elsewhere and point at a lab — do not count toward the domain limit. They have a separate limit, and adding one needs Pro: on Free you see You need to upgrade your plan to add custom domains.
Limits on lab copies and on deployments from your own templates are shown on Account Limits when they apply to you.
A few more rules:
- Lab copies count every extra copy you hold, running or stopped. Delete a copy you no longer need to free the slot. See Running extra labs.
- Team-mode challenge labs. On Free, labs you run in team mode for your clan count against the clan, which can run 3 at a time.
- Private networks you own. Personal accounts cannot create their own private network unless an administrator allows it for the account; then the default is 1. Organizations can own 2 by default. See Private networks.
- Platform administrators have no running-labs or copies limit; their Account Limits show ∞.
When you reach a limit, the action is refused with a message that names the limit, for example You can only deploy 2 labs at a time. Please stop a lab to deploy a new one.
Only running labs count toward the running-labs limit. Stop one to make room for another. A paused lab is still running, so it still counts.
Extras that come with Pro — or with Zeal
Some features unlock either with a paid plan or once you have earned enough Zeal:
| Feature | Free, unlocked at | Pro |
|---|---|---|
| Always-on labs | 5,000 Zeal | Included |
| Extra raw TCP ports on a lab — see Publishing ports | 5,000 Zeal | Included |
| Sharing labs and templates | 7,500 Zeal | Included |
Administrators can change these thresholds. Rank & Privileges shows the current ones.
If your platform has Zeal and Jolt switched off, these three features are open to every account, because there would be no way to earn the Zeal.
CPU and memory
CPU and memory are set per lab, by the lab's template and your plan — there is no account-wide number. Each lab's own dashboard shows its limits and live use. See Labs.
When you are inactive
Running labs. A lab you have not used is stopped after 7 days on Free and 1 month on Pro. Your home directory is kept; redeploy to continue. Always-on labs are exempt.
The clock is your account's activity, not each lab's: on Free, the platform looks at when your account was last active; on Pro, at when you last signed in. So signing in regularly keeps your labs running, while a lab you simply leave open in a tab does not. Labs owned by an organization are not stopped by this rule.
Free accounts idle for a year. A Free account with no activity for a year can be made dormant: its devices are suspended and its storage is set aside. Signing in again restores both. If a further year passes, the set-aside storage is deleted. Your points, achievements and history are kept either way. You get a We miss you notification along the way.
Pro accounts are never made dormant.
Organization accounts
If you work inside an organization or department, it has its own plan and limits, separate from yours.
- When you switch to the organization account, Account Limits shows the organization's limits, shared by all its members.
- Labs, devices and domains you create while switched count against the organization, not you.
- A department's limits are a share of its organization's.
Next steps
- Account settings — where Account Limits lives
- Zeal and Jolt — earn your way to the unlocks above
- Storage — what counts against your quota