Moving resources
When a member leaves, what they hold falls into two groups, and they are moved by different people.
| Held by the person | Examples | Who can move it |
|---|---|---|
| Inside the organization | Ownership of a department, access grants on the organization's labs and templates | The organization's owner, or a platform administrator |
| Personally | Their own domains, devices, reserved addresses, templates, services and storage | A platform administrator only |
Some things never move: running labs (stop them first), Zeal and Jolt balances, SSH keys, their sign-in identity, uploaded files and notifications.
Transfer entitlements
- Go to Instances → Workgroups and open the organization's (or department's) Settings → Members.
- On the person's row, select Transfer their entitlements.
- Read the preview. It lists what they hold here — department ownerships, which are reassigned to the recipient, and access grants, which are revoked. If it says Nothing to transfer, you can simply remove them.
- In Transfer to, pick the recipient.
- Type the confirmation text shown (
TRANSFERfollowed by their username) and select Transfer.
You see Entitlements transferred. when it is done. If part of it fails, the message says so — check the activity log before trying again.
Only the organization's (or department's) owner sees the transfer button on a member's row. It is the icon whose tooltip reads Transfer their entitlements in this organization (offboarding). Admins do not have it.
What a transfer changes, exactly
| What they hold | What happens |
|---|---|
| Ownership of a department in this organization | The recipient becomes the owner. The department's members and everything it owns stay where they are |
| Access someone gave them to the organization's labs and templates | Revoked |
| Access they gave to other people | Kept, and still shows them as the person who shared it |
Running the transfer again is safe. It only picks up what is still left, so a second run after a partial failure finishes the job without doing anything twice.
The recipient becomes the owner of the departments listed. To reverse it, the new owner has to transfer them back.
Personal resources
If the person's own domains, devices, templates, services or storage need to stay with the organization, ask a platform administrator to move them. Storage moves run in the background; you get a Storage transfer completed (or FAILED) notification when they finish.
Then remove the member
Once the transfer is done, remove them as described in Members and roles.
Do it with an AI assistant
You can also do this by asking an AI assistant connected to your account — see Connect an AI assistant to set one up.
| Ask | What the assistant does |
|---|---|
| “What would move if ravi's holdings in acme were transferred?” | org_transfer_preview |
| “Go ahead and transfer them” | org_transfer_preview again, then org_transfer_execute |
| “Now remove ravi from acme” | org_remove_member |
The preview is exactly what a transfer will move, and it lists running labs that block it — stop those first. Personal resources, SSH keys and Zeal and Jolt balances never move this way.